Terms and Conditions

By accessing or using Nupta, you agree to these terms. If you use Nupta for a business, you confirm that you are authorised to bind that business.

If you do not agree, do not use the service.

You must provide accurate information, keep account details current, protect login access, and notify us of suspected misuse.

Couples, collaborators, guests, and vendors are responsible for the information they submit and the actions taken from their accounts.

Nupta helps users discover, compare, contact, and manage wedding vendors. Unless expressly stated in a separate written agreement, Nupta is not a party to contracts between couples and vendors and does not guarantee vendor performance, availability, pricing, quality, licences, or outcomes.

Vendors are responsible for lawful advertising, accurate listings, service delivery, taxes, permits, refunds, warranties, and compliance with consumer protection rules.

Paid features may include subscriptions, premium tools, spotlight placements, verification services, or transaction-enabled features. Prices, billing intervals, renewal terms, refund rules, and cancellation methods should be shown before purchase.

Payment processing may be handled by third-party providers. Access to paid features may depend on successful payment confirmation and anti-fraud checks.

You retain ownership of content you upload, including wedding details, guest content, vendor profiles, images, reviews, and messages. You grant Nupta a limited licence to host, process, display, reproduce, and transmit that content as needed to provide and improve the service.

Do not upload content that is unlawful, misleading, infringing, abusive, non-consensual, or violates privacy rights.

Nupta couple accounts, passes, and vendor discovery tools are licensed solely for the personal, non-commercial use of the registered couple in planning their single upcoming wedding event.

You agree not to: (a) scrape, crawl, harvest, extract, compile, or systematically collect vendor contact information, pricing benchmarks, portfolio assets, or catalog data into any external database, list, or spreadsheet; (b) resell, redistribute, sublicence, or commercially exploit Nupta data to provide third-party wedding planning, agency, brokerage, or directory services for a fee without an express written commercial agreement from Nupta; (c) reverse engineer protected systems, bypass security controls, send unsolicited spam, impersonate others, or manipulate vendor reviews.

To protect vendor relationships and service integrity, Nupta employs automated behavioral velocity monitoring, rate limits, and verification checkpoints. Any detected bulk harvesting, commercial scraping, or middleman exploitation will result in immediate account termination without refund, permanent platform banning, and potential legal action under applicable Rwandan commercial, data protection, and intellectual property laws.

Users should first try to resolve vendor service, booking, payment, cancellation, or refund disputes directly. Nupta may provide support tooling or moderation but is not required to decide private contractual disputes.

We may use complaints, evidence, and reviews to moderate listings, verification status, and platform trust signals.

Nupta is provided on an as-is and as-available basis to the extent permitted by law. Planning tools, estimates, checklists, vendor recommendations, and generated documents are informational and do not replace professional legal, tax, financial, insurance, or event advice.

To the maximum extent permitted by law, Nupta is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

We may update features or these terms from time to time. Material changes should be communicated through reasonable channels. Continued use after the effective date means you accept the updated terms.

You may stop using Nupta at any time. Some provisions, including payment, intellectual property, dispute, limitation, and compliance terms, survive termination where applicable.

When optional analytics is allowed, Nupta collects privacy-safe product usage signals through Mixpanel and Microsoft Clarity to understand feature adoption, improve workflows, measure vendor discovery, and maintain service quality. Analytics events use identifiers, counts, statuses, categories, and coarse metadata; Nupta does not intentionally send passwords, payment payloads, message bodies, guest names, contact details, email addresses, phone numbers, or raw search text to these analytics providers.

You may opt out of future optional product analytics in Privacy settings. This does not prevent Nupta from processing information required to provide the service, protect accounts, prevent fraud, process payments, or comply with law.

These terms are drafted for a Rwanda-based service. Governing law, venue, consumer protection, tax, payment, and marketplace obligations apply as required by applicable law.